欠款管理
付款（AMP）计划 

 

对许多人来说，满足日常需求并不容易. If 你 have outstanding bills that are past due and are a 护理 or 得到 customer, 你 may be 符合条件的 for debt forgiveness through our 欠款管理 付款（AMP）计划. This plan offers 符合条件的 customers help with reducing their past due account balance.

它是如何工作的

AMP is a 12-month payment plan that forgives 1/12 of a participant's debt after each on-time payment of the current month’s bill. 在12次按时支付当月账单后, the participant's debt will be fully forgiven up to a maximum of $8,000. Enrolled participants are protected from disconnection while participating.

计划的资格

To be 符合条件的 for AMP 你 must meet all of the following requirements:
  • 成为当前的可持续发展目标&E住宅客户. NEM和商业客户不符合资格. 
  • 参加我们的 护理 or 得到 程序. (超链接)
  • 成为客户至少6个月.
  • 在过去两年内至少有一次按时付款. 
  • 有符合条件的债务：
    • For electric customers: a past due balance of $500+ with some portion 90+ days old.
       For gas-only customers: a past due balance of $250+ with some portion 90+ days old.

要求和条件

查看AMP条款和条件. 

一般

  • 一旦注册, 你 will need to pay 你r current monthly charges in full on or before the due date..  
  • When 你 successfully make on-time payments over the life of 你r plan, 您的全部AMP合格金额, 最高8000美元, 会被原谅的.
  • Eligible customers currently on a different payment arrangement plan to pay off their past due balances may switch to the AMP plan as long as AMP eligibility requirements are met. 

To help ensure 你r bill is paid on time and 你r plan stays active,   We also have billing options such as 水平薪酬计划 and Auto Pay.  访问 我的账户 招收.

错过了付款

Failure to pay the full current charges by the bill due date or making partial payments is considered a missed payment. 这也适用于银行退回付款的情况.

如果你错过了付款, 你 must pay both the previous balance and current charges by the current bill's due date. 如果你连续两次拖欠还款(e).g.，三月及四月)或三期付款(如.g.、三月、五月 & 7月)，你的计划将被取消.

如果您的AMP计划被取消：

  • 您的未付余额将立即到期.
  • 您可能会断开连接.
  • 你将没有资格获得进一步的债务减免 .
  • 12个月内不允许重新注册.

重新注册AMP计划

  • You may re-enroll in AMP after completing a 12-month waiting period which begins on the month 你 ended 你r previous participation in AMP. 
  • 当您重新注册时，您必须符合所有资格标准. 

如何申请

请审阅并确认你是 符合条件的 查询程序.

Call our Customer Care Center at 1-800-411-7343 and one of our Energy Service Specialists will help 符合条件的 customers enroll in the 程序. 

常见问题

AMP or 欠款管理 付款 plan is a 12-month plan that forgives 1/12 of a participant's debt after each full, 按时支付当月的账单. After twelve payments of 你r current month's bills, the debt will be fully forgiven up to $8,000.

Your monthly bill has a summary section the shows 你r AMP details and progress.

资格规则

  • 成为当前的可持续发展目标&E住宅客户. NEM和商业客户不符合资格. 
  • 参加我们的护理或得到计划.
  • 成为客户至少6个月.
  • 在过去两年内至少有一次按时付款. 
  • 有符合条件的债务：
    • For electric customers: a past due balance of $500+ with some portion 90+ days old.
       For gas-only customers: a past due balance of $250+ with some portion 90+ days old.

是的，你有资格. If any portion of 你r debt has been past due 90 days or more, 而且你符合其他资格标准, 你有资格参加这个项目. 

No, the plan requires that 你 have made at least one on-time payment in the last 24 months to be 符合条件的.

可获豁免的最高金额为8,000美元. 

No. 只有住宅护理/得到客户才有资格. 如果你的公司在支付账单方面有困难, 我们也许可以提供灵活的付款方式. Call our Business Care Center at 1-800-336-7343 for payment arrangements, 节能提示和定价方案选项.

No. NEM客户没有资格参加AMP. 

是的. CCA客户有资格参加AMP.

是的，你可以同时使用LPP和AMP.

完成AMP后, 你 may reenroll after a 12-month waiting period provided eligibility requirements are met. 

是的. 如果你的计划被取消, 你 are 符合条件的 招收 again after a 12-month waiting period provided eligibility requirements are met. 

规划规则/指引

是的, 积极的AMP计划, 如果你按时支付当前的费用, 您可以避免断开连接.

After 12 in full and on-time monthly payments of current month's charges, 你的AMP债务将被免除高达8美元,000.

If 你 do not pay the full current charges by the bill due date, 支付部分款项，否则你的银行会退回一笔款项, 这被认为是拖欠付款.

如果你错过了付款, 你 must pay both the previous balance and current charges by the current bill's due date. 如果你连续两次拖欠还款(e).g.，三月及四月)或三期付款(如.g.、三月、五月 & 7月)，你的计划将被取消. 如果您的AMP计划被取消：

  • 您的未付余额将立即到期.
  • 您可能会断开连接.
  • 你将没有资格获得进一步的债务减免.
  • 12个月内不允许重新注册.

Any balance over $8,000 will be put on hold during 你r AMP participation. 一旦你的AMP计划结束, 余款将到期, but we offer flexible payment arrangements to help 你 avoid disconnection.

是的. Any new bills issued on or after the AMP enrollment date or date of reinstatement in the plan are in符合条件的 and are 你r responsibility to pay. Any charges for California Hub for Energy Efficiency 融资 (CHEEF) will not be 符合条件的 for AMP.

Customers currently on a payment arrangement may switch to AMP as long as the AMP eligibility requirements are met. 

There is no impact to the amounts already forgiven and this amount has been removed from 你r account balance. 但是，如果您的AMP计划被取消：

  • 你的余额马上就要到期了.
  • 您可能会断开连接.
  • 你将没有资格获得进一步的债务减免.
  • 12个月内不允许重新注册.

If 你 transfer 你r service while enrolled in AMP, 你r plan may be transferred to the new account.

If 你 stop service, move, and then restart service with 西班牙&E territory, 你r AMP plan will not transfer, and 你 will need to contact the Customer Care Center. If 你 do not contact the Customer Care Center to reinstate 你r AMP plan or move out of 西班牙&E territory, the plan will be canceled, and the balance will become due immediately.  

Removal from 护理 or 得到 does not automatically unenroll 你 from AMP. You can continue receiving AMP benefits as long as 你 make full, on-time payments.